1. Introduction

Mitchell Seaforth Cable T.V. Ltd. (“MSCTV”, “we”, “our”, “us”) is committed to protecting your privacy and the confidentiality of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information in compliance with Canadian privacy laws.

2. Information We Collect

We collect personal information to deliver our services effectively, including:
- Name, address, phone number, and email
- Payment and billing information
- Service usage details (e.g., viewing history, bandwidth usage)
- Device and connection data (e.g., IP address, MAC address)
- Support inquiries and call recordings (where applicable)

3. How We Use Your Information

We use your data to:
- Set up, manage, and bill your account
- Provide customer service and technical support
- Customize service features and content
- Detect and prevent fraud or misuse
- Comply with legal and regulatory requirements

4. Consent

By subscribing to our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw consent at any time, subject to legal or contractual obligations.

5. Disclosure of Information

We may share your information:
- With service providers (e.g., billing, technical support) under strict confidentiality agreements
- With regulatory bodies (e.g., CRTC) when legally required
- In the event of a merger, acquisition, or asset sale
- With your express consent

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain your data only as long as necessary for business or legal purposes. Once no longer needed, it is securely deleted or anonymized.

7. Data Security

We take reasonable administrative, technical, and physical precautions to safeguard your information against unauthorized access, loss, or misuse.

8. Your Rights

You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Withdraw consent (where applicable)
- File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us at:
📧 privacy@msctv.ca
📞 226-302-2341

9. Third-Party Services

Our services may link to third-party apps or platforms. Their privacy practices are independent of MSCTV and are subject to their own policies.

10. Changes to this Policy

We may update this Privacy Policy to reflect changes in regulations or our services. Updates will be posted on our website and take effect immediately.